Right of Withdrawal

Right of cancellation/withdrawal and withdrawal form

Download withdrawal form
withdrawal form

If you are a consumer (i.e. a natural person who places an order for a purpose that is not attributable to your commercial or self-employed professional activity), you have the right to withdraw from an order in accordance with the following cancellation policy.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you - not the carrier - has taken possession of the goods. In order to exercise your right of revocation, you must send us

MVG-Metallverarbeitungsgesellschaft mbH
An der Wasserwiese 1
52249 Eschweiler

e-mail: kundenservice-de-de@mvg-ahk.eu

a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached sample cancellation form which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient to send notification that you will make use of the right of withdrawal before the withdrawal period expires.

Consequences of the revocation

If you withdraw from this contract, we will, without delay, refund all payments we have received from you and, at the latest, within fourteen days of the day on which we received the notification of your withdrawal from this contract. These repayments include the delivery costs (with the exception of additional costs resulting from the selection of a special delivery other than the standard delivery we offer), For this repayment, we will use the same means of payment you used for the original transaction, unless expressly otherwise agreed with you; by no means will you be charged for this repayment.

We may refuse repayment until we have received the goods or until you have provided proof that you have returned the goods - whichever may be the earlier.

You must return or hand over the goods to us without delay, and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline will be considered met if the goods are dispatched before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You shall only have to pay for any loss in value of the goods if this loss in value is due to improper handling of the goods for inspecting the condition, properties and functioning of the goods.

End of the cancellation policy

You are welcome to use the sample withdrawal form available at withdrawal form to declare your with-drawal, you are, however, not obliged to do so.

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