Right of cancellation/withdrawal and withdrawal form
Download withdrawal form
Right of revocation
You have the right to revoke your contract within 14 days without stating reasons.
The revocation period amounts to fourteen days from the day you or a third party appointed by you, who is not the carrier, has taken possession of the goods.
To exercise your right of revocation you must inform us:
An der Wasserwiese 1,52249 Eschweiler
Telefax: 0049 (0) 2403 / 7902 - 99
of your decision to revoke this contract by means of a clear statement (e.g. letter, telefax, e-mail). For this, you can use the enclosed sample revocation form; this is, however, not obligatory. You can fill in the sample revocation form electronically or post another clear statement on our website www.mvg-ahk.de. Using this possibility we will immediately confirm the receipt of such a revocation (e.g. per e-mail).
To observe the revocation period it is sufficient to send us the information on your exercise of the right of revocation before the expiry of the cancellation period.
Consequences of revocation
If you revoke this contract we shall return to you all payments we have received from you, including the shipping costs (with the exception of additional costs arising from your selection of a form of delivery differing to that of the standard, most-favourably priced delivery means offered by us) without delay and, at the latest, within fourteen days after the day of receipt of the notification of your revocation of this contract. For this repayment we shall – unless otherwise agreed with you - use the same means of payment you used for the original transaction; no fees whatsoever will be charged to you in connection with this repayment. We can refuse repayment until we have received the returned goods or until you have provided evidence that you have sent back the goods, depending on whichever is earlier.
You shall send back or return by handover the goods without delay, in any case, at the latest, within fourteen days after the day of your notification of revocation of this contract to us. The time limit shall be observed if you dispatch the goods before the expiry of the fourteen-day limit.
You shall bear the immediate costs for the return of the goods.
You shall only have to pay for any diminished value of the goods resulting from handling in such a way other than is necessary to ascertain the quality, nature and functioning of the goods.
- End of revocation policy -
(4) The right of revocation does not apply for distance selling contracts
(a) for the supply of goods manufactured to customer specifications or which are clearly tailored to personal requirements or which, due to their condition, are not suitable for return or which can perish quickly or their expiration date would be exceeded,
(b) for the delivery of audio or video recordings or software, insofar as you have unsealed the supplied data media.
The right to cancel shall not apply, if you are a business enterprise as defined by § 14 of the German Civil Code (BGB) and were handling as a commercial or self-employed representative upon conclusion of the contract.